Food & Beverage Manager
Location : The St. Regis Bahia Beach Resort, Puerto Rico
Rio Grande, Puerto Rico Category : Food and Beverage & Culinary
Check out pictures from associates at this location, and some videos too!
Posting Date May 24, 2018
Job Number 18001HI6
Job Category Food and Beverage & Culinary
Location The St. Regis Bahia Beach Resort, Puerto Rico, Rio Grande, Puerto Rico
Brand St. Regis Hotels & Resorts
Position Type Management
Start Your Journey With Us
The St. Regis Bahia Beach Resortwill re-open its doors after a $60 million renovation,which includes every guestroom and new exquisite culinary conceptscomplemented with an extraordinary Iridium Spa.
The Resort is the first St.Regis in the Caribbean, introducing the legendary brand’s unparalleled servicesand amenities to one of the world’s most beautiful destinations.
Thespectacular 483-acre resort embraces the island’s stunning natural beauty withverdant landscapes, breathtaking ocean views, 2 miles of pristine beach, andtwo private bird sanctuaries.
It is the Caribbean’s first and only certifiedGold Audubon Signature Sanctuary and Puerto Rico’s first AAA Five Diamond ratedresort, also awarded as a Five Star property by Forbes.
The St. Regis brand firstestablished luxury hospitality more than 110 years ago, with the opening of theSt. Regis New York.
From the moment John Jacob Astor IV opened the doors of hisBeaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as asymbol of uncompromising elegance and bespoke service.
Today, with more than 40of the best addresses around the world, St. Regis is a place where trends areborn, boundaries are broken and guests can simply live exquisite.
We invite youto explore careers at St. Regis.
Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations.
Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations.
Develops and implements business plan for food and beverage.
Education and Experience
High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major;
2 years experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Developing and Maintaining Budgets
Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
Maintains a positive cost management index for kitchen and restaurant operations.
Utilizes budgets to understand financial objectives.
Leading Food and Beverage Team
Manages the Food and Beverage departments (not catering sales).
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making;
demonstrates honesty / integrity; leads by example.
Oversees all culinary, restaurant, beverage and room service operations.
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
Provides excellent customer service to all employees.
Responds quickly and proactively to employee's concerns.
Provides a learning atmosphere with a focus on continuous improvement.
Provides proactive coaching and counseling to team members.
Encourages and builds mutual trust, respect, and cooperation among team members.
Ensures and maintains the productivity level of employees.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
Sets clear expectations with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded.
Ensuring Exceptional Customer Service
Provides excellent customer service.
Responds quickly and proactively to guest's concerns.
Understands the brand's service culture.
Ensures that all employees, team leaders and managers understand the brand's service culture.
Sets service expectations for all guests internally and externally.
Takes ownership of a guest complaint / problem until it is resolved or it has been addressed by the appropriate manager or employee.
Ensures all banquet functions are up to standard and exceed guest's expectations.
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Serves as a role model to demonstrate appropriate behaviors.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Managing and Conducting Human Resource Activities
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Conducts performance reviews in a timely manner.
Promotes both Guarantee of Fair Treatment and Open Door policies.
Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.
Complies with all corporate accounting procedures.
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluates results to choose the best solution and solve problems.
Ensures effective departmental communication and information systems through logs, department meetings and property meetings.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.