Quality Assurance Officer
Wyndham Hotels and Resorts, LLC
Rio Grande, Puerto Rico ,United States
hace 2 días

Essential Job Functions

Work with QA Manager and sales to maintain rescission and compliance through the sales document process, customer service and training

Responsibility %

Review and Complete legal and sales related documents with owners

Communicate patterns, trends, training opportunities and compliance concerns to QA Manager

Provide post-sale customer service for sales retention and compliance

Work with sales team for product knowledge and compliance training

Other site duties as assigned by QA Manager

Non-Essential Job Functions

These are functions which are ancillary to the job, and may be assigned to others if necessary. Most functions that account for only a small part of the job are considered non-essential.

Scope / Financial Responsibility

This position has several quantifiable measures to define the value of the position :

  • Increase overall site retention and decrease overall sales compliance issues that can lead to reversal of money or missed budgets for selling location
  • Directly impact the results of the sales location through best practices for retention
  • Directly impact the results of the site QA Team for retention and compliance
  • Driving improvements to the following business metrics :

    Travel Requirements

    Describe the travel requirements of the job (frequency, distance, and purpose)

  • Less than 5% for Corporate and / or BU meetings
  • Building Trust

  • Behaves consistently with organizational vision and values
  • Demonstrates personal accountability and holds other accountable
  • Develops and promotes organizational values of trust and accountability
  • Develops relationships with site leadership and sales.
  • Communication

  • Creates a sense of excitement and commitment around the message being communicated.
  • Models an open and honest communication style
  • Communicates in a timely manner
  • Presents arguments clearly
  • Count On Me!

  • Creates a customer-focused environment
  • Develops and strengthens customer relationships and loyalty
  • Recognizes unspoken customer needs and identifies opportunities to create new value for customers
  • Becomes a critical element of the customer’s value chain & decision making process
  • Driving Results

  • Sets individual goals and measures
  • Obtains and assigns the right resources to the right tasks in order to achieve desired results
  • Adjusts course of action based on changed priorities
  • Valuing Diversity

  • Seeks ways a more diverse workforce will help the organization or department become more competitive for the future
  • a)Education

  • Bachelor Degree or equivalent combination of education and directly related experience
  • b)Training requirements

  • WVO Product Knowledge, My Learning courses, Sales Training relative to Quality Assurance
  • c)Knowledge and skills (e.g. demonstrated ability to work under pressure, or possesses good written and oral communication skills)

  • Ability to prioritize and organize tasks required to manage team
  • Ability to influence
  • Experience within a leadership role and managing others
  • Excellent communication and interpersonal skills
  • Ability to manage concurrent assignments in an effective and efficient manner
  • Strong conflict management skills.
  • Basic computer skills
  • Excellent verbal and written communication skills, including Microsoft Word and Excel
  • Expert Contract Standards Expertise preferred
  • WVO product knowledge expertise preferred
  • Computer Skills
  • e)Job experience (number of years, type / level of previous experience)

  • 1+ years WVO Sales experience preferred
  • Previous customer service
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