Analyst II, Customer Care
Conduent, Inc.
Guaynabo, Puerto Rico, United States
hace 11 días

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience.

We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning -

Conduent manages and modernizes these interactions to create value for both our clients and their constituents. .

Purpose :

  • Responsible for outreach and training / education for recruiting and supporting end users for the State Level Registry (SLR) program via calls and Webinars
  • Developing outreach / training and / or education tools for use with end users
  • responding to customer inquiries and complaints regarding the SLR program.
  • Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.
  • Tracking / reporting activity and results to managers
  • Scope : General :

    General :

  • Uses best practices and knowledge of internal or external business issues to improve products or services
  • Acts as a resource for colleagues with less experience
  • Requires in-depth knowledge and experience
  • Decisions guided by policies, procedures and business plan
  • Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex / gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military / veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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