The Associate Manager working in partnership with the Store Manager leads and develops the store team that delivers T-Mobiles aspiration of being Americas Most Highly Regarded Service Company.
STUFF WE'LL TRUST YOU WITH
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
Ensure that every need the customer has when coming into the store is met and that employee’s build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem.
Effectively manage customer wait time. Keep current on products, services and promotions.
Build skills and successes through continued coaching conversations. Lead an environment of recognition - celebrate individual and team success and best practices.
Ensure store team and personal My Learning plans are current.
Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures.
Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators.
Identify ways to manage and control store expenses. Manage discounting and credits (CAM, Samson). STUFF YOU TELL PEOPLE AT PARTIES