Job description - : Responsible in supporting the management team in achieving store goals by demonstrating strong selling behaviors and floor leadership.
Able to drive sales and coach in the moment to ensure team is aware of all KPI’s and selling goals. Focus on strong customer service skills.
Ability to execute operational processes and objectives in compliance with A’GACI standards and policies.
Selection criteria :
High energy, enthusiastic and smiling.
Ideally the strongest sellers on the floor.
Customer service focused, provide and model outstanding customer service.
Ensures team demonstrates 1, 2, 3’s of customer service and strong selling behaviors.
Knowledgeable and aware of shrink, payroll, and transaction goals.
Supports all company tools and programs.
Ensure store is clean and maintained to visual standards.
Display a professional and fashionable image of self.
Support loss prevention measures by securing cash, merchandise, company assets and controls cashier over / shortages.
Adhere to all policies and procedures including attendance / tardy policy.
Effective communication skills.
Schedule Requirements :
Availability must be a minimum 20 hours / 3 shifts weekly.
Availability must allow for the store to adhere to company policy, effective scheduling guidelines.
Shifts ranging from 2.5 to 8 hours, approximately 12-25 hours a week, based on the needs of the business, not to exceed 29 hours a week.
Available for peak selling times including but not limited to, inventory, sales promotions, special events and holidays.
Work Fridays, Saturdays and Sundays depending on store business and staffing level.
Floor Supervisor may be scheduled opening, mid, or closing shifts, depending on store business and staffing level.
Extended shifts will be scheduled if a shortage of staffing occurs and / or during peak selling times, which include but are not limited to, inventory, sales promotions, special events, and holidays.
Must have a reliable form of transportation. Travel required >
5% of the time
Training : 90 day training program and probationary period.
Sales / Service focus (Customer First Environment).
Business Acumen (KPI’s, Rewards Program).
Hiring and Training, Operations, and Visuals.
If the customer is our main priority, then the training needs to reflect that FOCUS on the service model first before any other training.