Customer Experience Specialist
Best Buy
Carolina, PR
hace 1 día

As the Best Buy Seasonal Customer Experience (CE) Specialist, you will deliver friendly, fast & accurate processing of all customer transactions in the front lanes.

You will also assist customers with learning about and purchasing the latest technology products to meet their needs. As a CE Specialist, you will be responsible for creating an engaging, fun, and fulfilling experience for our customers as they move throughout the store and close out their transactions.

Through a comprehensive onboarding and training program, you will become an expert in all our product categories while learning about the latest cutting-edge technology.

Key Responsibilities :

  • Greeting and welcoming customers to the store in addition to making sure their visit was engaging and satisfying making sure every customer goes away feeling excited about the next step in their technology journey.
  • Accurately processes transactions associated with both in-store purchases and online order pick-ups.
  • Applies the appropriate knowledge and expertise through ongoing learning and self-development to enable an excellent customer shopping experience.
  • Stays up to date on Best Buy products and in-store service offerings and provides complete solutions to customers during each transaction.
  • Maintains a clean, well-stocked and inviting store appearance in all areas.
  • Receive and organize online orders for efficient customer pick-up.
  • Basic Qualifications :

  • Ability to work successfully as part of a team
  • Ability to work a flexible schedule inclusive of holidays, nights and weekends
  • Strong ability to prioritize and multi-task in a fast-paced environment
  • Preferred Qualifications :

  • Prior experience working in customer service, sales or related fields
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