Customer Care Specialist
Conduent, Inc.
Guaynabo, Puerto Rico, United States
hace 3 días

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience.

We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning -

Conduent manages and modernizes these interactions to create value for both our clients and their constituents. .

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

Using a computerized system, responds to customer inquiries in a call center environment.

May perform one or more of the following : Responds to telephone inquiries and complaints using standard scripts and procedures.

Gathers information, researches / resolves inquiries and logs customer calls.

Communicates appropriate options for resolution in a timely manner.

Informs customers about services available and assesses customer needs.

Provides functional guidance, training and assistance to lower level staff.

Provides assistance, training and troubleshooting support to lower level staff.

Schedules work to ensures accurate phone coverage#CD# monitors priority of calls and shifts escalated calls to assure resolution to problems.

Prepares standard reports to track workload, response time and quality of input.

Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.

All other duties as assigned.

This is a sourcing requisition that is used to identify potential candidates for several similar positions.

If you are contacted by a member of the Recruiting Team, you will be directed to apply to a specific, active job opportunity.

The candidate profile you build for this requisition can be used to apply for other Conduent opportunities.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex / gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military / veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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