Employment Category : Regular, Part-time
Job Function : Customer Service
Store ID : 04844 : RIO PIEDRA,PR
Provides "World Class" Member Service by surprising and delighting our members every day. Creates feature displays that maximize gross margin dollars.
Uses visual merchandising presentation to drive sales. Maintains unit integrity and pricing accuracy to prevent waste. Maintains ordering for maximum sales potential.
Trains and coaches direct reports.
Ensures customer care and selling are #1 priority
Knows the store, services and location of merchandise. Tours area of responsibility and maintains visual appearance of department
Makes eye contact, smiles and greets all customers that come within 10 feet. Demonstrates take the customer to the merchandise policy.
Assists in handling and solving customer needs, issues or complaints
Demonstrates strong skill set in suggestive selling techniques
Ensures that promotional programs and Ads are maintained, signed and replenished for the entire event or ad
Checks discounted clearance merchandise weekly and ensure that items are properly ticketed
Supports all pricing, signing and display guidelines set by the pricing team
Supports all layouts and unit integrity as set by the Data Integrity team
Meets or exceeds the daily and hourly sales goals established for the department
Supports Counter Detail Program
Uses visual merchandising presentation to drive sales and maximize gross margin dollars
Maintains unit integrity and pricing accuracy to prevent waste
Keeps up to date on product knowledge, trends and seasonality that impacts assortment and merchandising
Understands basic apparel standards in regards to rack and wall merchandising, colors, styles and signing
Processes inbound freight and organizes per instructions
Strong reading, writing, verbal, and arithmetic skills
Ability to lift and move merchandise, typically a minimum of 20lbs., but could be as much as 100lbs.
Ability to understand and follow verbal and written instructions
Repetitive bending, lifting, stretching and reaching
Positive and friendly demeanor Ability to be cross trained