Summary : The F&B Multi Operations Manager is responsible for managing the operation of assigned QSR and / orCasual Dining units in support of the location Director of Operations.
This position is charged withachieving targeted sales, profitability, customer service, and market share goals, while protecting the longterm success and integrity of our business.
The F&B Multi Operations Manager is also responsible formanaging his / her operations team, and performing other responsibilities as directed by their manager.
This is an exempt position and typically reports to the Director of Operations.Essential Functions : ? Ensures on a daily basis that the units are open and staffed appropriately, the store is clean,inventory levels are appropriate and equipment is working properly?
Uses judgment and discretion to resolves complex questions and problems and refers morecomplex issues to the Director of Operations?
Supervises the day to day activities of associates and assigns responsibilities for specified work? Monitors activities, duties and responsibilities of exempt-
level associates on the managementteam to ensure they are performing exempt-level work on a daily basis? Coaches and develops assigned operations associates?
Maintains an in-depth understanding of all applicable brand standards, CBAs, Landlord leaseagreements, and all procedures and protocols to maximize brand / landlord / labor relations?
Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and healthstandards, and all procedures and protocols to comply with the law?
Monitors and maintains all quality control records, to include ensuring compliance with qualityassurance and loss prevention policies and procedures?
Manages the use and improvement of all systems, policies and procedures developed byHMSHost and its branded partners? Ensures an exceptional level of food, service, ambience and overall customer and associatesatisfaction ?
Analyzes and manages financial results of the units to ensure maximum profits are balanced withcustomer and associate satisfaction?
Ensures that all products are prepared and presented in accordance with brand or companystandards? Identifies and executes hiring, termination, advancement, promotion or any other associate statuschange needs of the units?
Interviews and selects job candidates for open operations positions? Maintains effective communication and positive associate relations by ensuring all associateactivities are performed in a timely and professional manner, to include hiring, training,performance reviews, progressive discipline, resolving associate relations issues, and managingincentive programs?
Provides the highest quality of customer service to the customers at all times, to includemonitoring guest interactions to ensure proper training of all staff?
treats all associates fairly, with dignity and respect? Monitors progress towards unit goals and assigns associates to meet those objectives?
Consistently provides direct reports and / or indirect reports with support, coaching andencouragement necessary to achieve business goals?
Utilizes associate’s strengths and provides ongoing feedback that reflects on progress againstindividual development goals and business goals?
Develops and implements plans that will motivate and recognize direct reports and / or indirectreports for their performance.