Fully Bilingual Hotel Service Agent (English: Primary Language)
LinkActiv
GUAYNABO, PR
hace 8 días

Description

Hotel Industry : The agent will receive calls to make hotel reservations.

Compensation : Salary, Shift Differential after 9 : 00pm and Incentives

GOALS AND OBJECTIVES :

  • To provide front line support to customers, achieving and surpassing their expectations
  • Contribute to personal and team goals maximizing up selling opportunities
  • Promote a team environment through support and coaching fellow agents
  • ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Take initiative and seek out up-selling opportunities on each call
  • Recognize and manage assertive customer calls
  • Manage length of calls to maintain customer specific metric requirements
  • Minimum Requirements

    SKILLS, KNOWLEDGE AND EXPERIENCE

  • Peferrable academic preparation and experience in Hospitality Industry
  • Fully Bilingual : English : Primary Language - as the majority of the calls handled will be in English
  • Computer skills - Internet, including knowledge of Microsoft Office
  • Ability to learn new software programs and customer products
  • Pleasant telephone voice that conveys sincerity and confidence
  • Excellent typing and oral communication skills
  • Good organizational and multi-tasking skills
  • Ability to remain interested and focused when repeating information
  • Ability to think quickly and respond to complaints smoothly and tactfully
  • CAMPAIGN SCHEDULE :

  • Monday - Sunday : 6 : 00am - 4 : 00am : Available to work holidays and weekends
  • TRAINING SCHEDULE :

  • Tuesday - Saturday : 4 : 30pm 1 : 00am.
  • Inscribirse
    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en "Continuar", acepto todos los términos y condiciones de neuvoo y que me envíen ofertas de empleo relevantes a mi perfil. (te puedes dar de baja en cualquier momento) Ver aquí
    Continuar
    Formulario de postulación