Providing outstanding customer service in French Language for all internal and external customers by using excellent, in-
depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
Deal directly with customers either by telephone, email or chat.
Respond promptly to customer inquiries.
Handle and resolve customer complaints.
Obtain and evaluate all relevant information to handle service inquiries.
Provide feedback on the efficiency of the customer service process.
Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Keep records of customer interactions and transactions in CRM.
Record details of inquiries, comments and complaints.
Record details of actions taken.
Maintain customer databases (Duplicates).
Communicate and coordinate with internal departments.
Follow up on customer interactions.
Skills and Abilities
Native or Advanced level of French (write, speak and read).
Ability to work in a pressured and fast-paced environment.
Initiative and Proactive.
Proficient level of MS Office preferred (Word, Excel, Outlook)
Problem Solving / Analysis.
Ability to prioritize and meet deadlines.
Education and Experience
Associate degree in related field.
Six (6) months of experience in within retail, service support, client relations
The statements above are intended to describe the general nature and level of work being performed by people assigned to the job.
They are not an exclusive list of responsibilities, duties and skills required of personnel in the job. Furthermore, they don’t establish a contract for employment and are subject to change at the discretion of SELLBYTEL / Group
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