Job Summary :
The Service Representative PT is responsible for attending and processing Bank customer’s daily paying and receiving transactions needs through (1) identifying customer bank products and services needs and referring accordingly, (2) providing service to customers following the satisfaction standards, (3) complying with regulatory requirements and operational procedures (4) complying score card (banking products)
Essential Responsibilities :
Processes monetary transactions such as : check changing, money orders, saving and checking accounts withdraws and deposits, cash advances, loan, cars and mortgage payment, among others.
Performs debit / credit entries through bank teller system or manually during contingency situations.
Applies security measures, identifying and reporting irregularities and suspicious transactions as per defined in BSA and other requirements.
Applies internal control measures maintaining the registrar cash balances as established and referring transactions when authorization is needed.
Contributes to the Branch growth by applying the Sales Culture and OSS Program, achieving goals, working plans and following administrative procedures.
Complies with score card (banking products)
Complies with all related laws and regulations, including but not limited to Bank Secrecy Act, Truth in Lending, Truth in Savings, US Patriot Act and Community Reimbursement Act, among others.
Complies with the branch Sales Culture, identifying customer product and service needs and referring accordingly.
Performs en of day balancing and closing, enabling sending transactions to the Proof and Transit unit as per he required timetable.
Performs administrative duties including but not limited to prepare daily transactions document, money counting and tally and filling documents.
Completes FINCEN 104, CTR information forms, for cash and other transactions as defined in BSA operational procedures.
Complies with all operational activities and procedures related to his / her scope of responsibility.
Participates in internal and external sales activities.
Support the Sales area by answering phone calls and addressing service situations accordingly.
Other Responsibilities :
Perform greeter duties when needed.
Support the Branch Sales Assistant Manager with administrative tasks, as requested
Assists branch and Sales and Distribution in special projects and assignments.
Participates in PEBO reviews by supporting the Branch Sales Assistant Manager gathering required information. Also responsible to implement PEBO recommendations related to sales area.
Independent Judgment :
The degree of judgment is related to the integration and coordination of a variety of elements and its application to specific subjects, following specific operational procedures and guidelines.
Supervisory Responsibilities :
This position does not have direct supervisory responsibilities.
Competencies : Fully bilingual
Communication and interpersonal relations
Initiative and creativity
Effort and engagement
Impact of Errors :
The impact of errors of this position could cause : (1) incremental resources allocation and cost in other departments, (2) customer unsatisfaction with bank loss o business, (3) monetary loss for bank and / or customers and, (4) legal / regulatory penalties.
Physical Demands :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Specific vision abilities required by this position includes close and distance vision. While performing the responsibility of this position, the employee is regularly required to sit, use hands to fingers, handle, or feel, talk and hear.
The employee is occasionally required to stand, walk, lift objects up to 10 pounds and perform market place visit and activities.
Minimum Requirements :
A minimum of six (6) months of working experience in a sales or customer service environment.
Twenty-four (24) credits toward an Associate’s or Bachelor’s or Banking course or Technical Course.
Basic mathematical skills.
Experience working with cash registers, preferred.
Excellent communication and written skills .
Fully Bilingual preferable
Computer literate in the use o MS Office, Internet and Banking tools.
Available to work holidays, weekends and flexible schedules. Also available to be transferred to other Branches within the geographical area.
Organized, detail oriented and able to multitask. Also the ability to evaluate, react and perform quick and error free.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
They are not indented to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified.
The reporting relationship may not reflect the most recent changes to the corporate reporting structure.
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER