At LensCrafters, we love eyes and we care about the people behind them.
LensCrafters is the largest optical retailer in North America with 900+ stores and a s part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters a leader in vision care for over 30 years.
The Managing Optometrist is the leader & business owner within the marketplace & organization by delivering the brand promise through key steps in the patient / customer journey, superior patient experience & the organization’s key performance metrics.
Ensures all patients receive the highest quality Optometric care.
MAJOR DUTIES & RESPONSIBILITIES
Creates compelling vision for the future, develops clear goals & operating plans ensuring executional excellence & winning results in partnership with Regional and Store Manager(s).
Sets & communicates clear objectives & expectations, demonstrates commitment to exceed results through strong competency in KPI management & high accountability.
Ensures LensCrafters is known as the leading optical provider within the community.
Operates as stakeholder to all within the organization & local market.
Places the patient / customer as the center focus & delivers excellent service.
Strives to exceed expectations on all KPIs.
Leads / Manages the team in providing unsurpassed Patient Service Excellence.
Addresses all patient / customer visual life style needs.
Builds patients / customers for life & becomes their sole family practitioner.
Listens carefully to patients / customers' questions or concerns.
Provides a summary of patient / customer overall eye health.
Conducts service in accordance with protocol & accepted standard of care.
Establishes a positive Doctor / Patient relationship.
Utilizes & leverages all technology to deliver unsurpassed patient / customer experience.
Demonstrates effective communication with all office & store associates to ensure a seamless patient experience & transition.
Ensures office quality systems are maintained.
Maintains State Licensure & practices to the full scope of that license; maintains continuing education requirements.
Provides effective on-the-job training & guidance to team members making use of Company provided programs.
Delivers feedback in a timely manner to all associates. Confronts problem performers directly & without delay; practices performance management.
Creates a positive culture linked to corporate vision & values.
Engages & leads effective store huddles.
Conducts chart audits with Associate Optometrist.
Recruits, interviews & selects high caliber success oriented talent, creates talent pipeline for succession planning.
Forecasts staffing needs based on available information & assigns associates through the use of the labor scheduling model.
Quickly adjusts staffing levels up or down to meet unexpected increases or decreases in office traffic & patient demand.
Adheres to company policies & procedures & acknowledges receipt of physical inventory.
Takes pride in the appearance of the office & ensures visual displays are in accordance with Company provided guidelines.
Maintains safe working environment for all.
Doctor of Optometry
Demonstrated leadership / management skills
Knowledge of current Optometric technology & practices
Developed communication skills, both verbal & written
Strong problem solving & critical thinking skills
Organization & time management skills
Knowledge of sound business management practices
Job Segment : Optometry, Business Manager, Healthcare, Management